Akrobat Privacy Policy

We at Akrobat are committed to protecting your privacy. We strive to be transparent about how we collect and process your information, keep your information secure and provide you with meaningful choices. The purpose of this Privacy Policy is to explain how, when and why Akrobat collects information about individuals; who, how, for what purposes and on what grounds these data are subsequently processed. It also describes your choices regarding use, access and correction of your personal information. By using our websites, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described in this Privacy Policy, you should not use the websites. The Privacy Policy supplements our other terms and policies and is not intended to override them.

Changes to this Privacy Policy

We periodically update this Privacy Policy by posting a new version online. If you subscribe to our newsletter campaigns, then you will receive a notice through email when this policy is modified. We encourage you to occasionally check this page to review any changes. This helps you to always be aware of what information we collect, how we use it and under what circumstances, if any, it is disclosed. Your continued use of the Websiteand/or continued provision of Personal Information to us will be subject to the terms of the then-current Privacy Policy.

If you have any questions about this Privacy Policy or our treatment of the information you provide us, please write to us by email at info@akrobat.com or by mail to Akrobat, d.o.o., Crmosnjice 5b, 8000 Novo mesto, Slovenia.

1. Information We Collect and Receive

You are free to explore the websites without providing any information about yourself. When you visit the websites or register for the newsletter, we request that you provide personal information about yourself, and we collect navigational information.

Personal Information

This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal information can also include publicly available information about you that is available on the internet, such as from Facebook, LinkedIn and Google. Personal Information do not include information from which no individual can reasonably be identified, that is to say, anonymous information or personal data rendered anonymous in such a manner that the individual is not, or no longer is, identifiable (de-identified or anonymised information). The Public Policy does not apply to such information. The websites are not intended for or targeted at children under 13, and we do not knowingly or intentionally collect information about children under 13. If you believe that we have collected information about a child under 13, please contact us so that we may delete the information.

Navigational Information

This refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed.

Other Information

We receive from you such Information as you provide us when filling in forms on a website or when you participate in our service-related campaigns or programmes, sign up to receive newsletters or other communications from us, interact with our social media accounts or correspond or otherwise communicate with Akrobat. If you email us or send us a letter or a message, we may retain a record of such communication, including your name and address, email address or telephone number (as applicable), the content of your communication and our response. We may complement these data with other Information.

2. How We Use Information We Collect 

We use the information we collect only in compliance with this Privacy Policy. Customers who subscribe to our newsletter are obligated to comply with this Privacy Policy.

Use of Personal Information

In addition to the uses identified elsewhere in this Privacy Policy, we may use your personal information to: improve your browsing experience by personalizing the websites and to improve our service; send information to you which we think may be of interest to you by post, email, or other means; send you marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you; and provide other companies with statistical information about our users -- but this information will not be used to identify any individual user. We may share data with trusted partners to contact you based on your request to receive such communications, help us perform statistical analysis, or provide customer support. Such third parties are prohibited from using your personal information except for these purposes, and they are required to maintain the confidentiality of your information. We will never sell your personal information to any third party. To facilitate our global operations, we may transfer and access personal information from around the world. This Privacy Policy shall apply even if we transfer personal information to other countries.

Use of Navigational Information

We use navigational information to operate and improve the websites. We may also use navigational information alone or in combination with personal information to provide you with personalized information about Akrobat.

Customer Testimonials and Comments

We post customer testimonials and comments on our websites, which may contain personal information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.

Service Providers

We employ other companies and people to provide services to visitors to our websites and our customers and may need to share your information with them to provide information, products or services to you. Examples may include analysing data, providing marketing assistance and providing customer service. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our Privacy Policy. We have engaged to use third-party service providers to assist us in providing, maintaining, developing, protecting and promoting the service and websites. These service providers may have access to your personal information for the limited purpose of providing the service we have engaged them to provide.

Retention of Your Information

We retain personal information that you provide us as long as we consider it potentially useful in contacting you about our products and services, or as needed to comply with our legal obligations, resolve disputes and enforce our agreements, and then we securely delete the information. We will delete this information from the servers at an earlier date if you so request, as described below.

External Websites and Social Media Features

Our websites provide links to other websites. This Privacy Policy does not apply to these other websites, which are subject to any privacy and other policies they may have. Our websites also include social media features and widgets, such as the Facebook Like and Share This button or interactive mini-programs that run on our sites. These features may collect your personal information and may set a cookie to enable the feature to function properly. This Privacy Policy does not apply to these features.  Your interactions with these features are governed by the privacy policy and other policies of the companies providing them.

Failure to provide Information

Where we need to collect your personal information by law or under the terms of a contract we have with you, or in order to enter into such a contract, and you fail to provide those data when requested, we may not be able to perform or enter into the relevant contract. Should that be the case, we may have to cancel a product or service you have with us, but we shall let you know at the time if that applies.
If you limit the ability of a website to set cookies, you may prevent yourself from using that site or certain of its features or may worsen your user experience as the item in question will not be personalised to you. It may also stop you from saving customised settings and you may need to validate your access to the website more frequently during your browsing session.

Compelled Disclosure

We reserve the right to use or disclose your personal information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.


3. Navigational Information


We use cookies or similar technologies to analyse trends, administer the website, track users’ movements around the website, and to gather demographic information about our user base as a whole in order to deliver customized content within the website. They are uniquely assigned to you and can only be read by a web server of the domain. One of the primary purposes of cookies is to provide a convenience feature to save you time when using the websites. You have the ability to accept or decline cookies. If you choose to decline cookies, you may not be able to fully experience the features of the websites you visit. Akrobat keeps track of the websites and pages you visit within Akrobat, in order to determine what portion of the website is the most popular or most used.We are not allowed to use cookies unless you agree to it, and by accepting this Policy you have.

Log Files

As with most websites and on-demand software solutions, certain data are automatically collected when you visit a website and this information is recorded in log files. We may collect demographic information, such as your address, age, gender, preferencesand favourites using log files that are not associated with your name or other personal information. There is also information about your computer hardware and software that is automatically collected by us. This information can include: your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site and other. This information is used by Akrobat to provide general statistics regarding use of the websites. For these purposes, we do link this automatically-collected data to personal information such as name, email address, address, and phone number.

Third Party Tracking Technologies

Quite importantly from the privacy aspect, there are some third-party cookies that gather information about your browsing activities over time and across different websites following your use of ours, which may result in advertisements or other messages being displayed to you based on your browsing history. The use of cookies and web beacons by any tracking utility company is not covered by our Privacy Policy. We do not have access or control over these third-party tracking technologies.


4. Security of your Personal Information 

We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use or disclosure. We secure the personal information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information is collected on our websites and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

However, please be aware that no security measure is perfect. Our efforts notwithstanding, we cannot guarantee that your personal information, during transmission over the internet or while stored in our systems or while otherwise in our care, will be absolutely safe from unauthorised or unlawful processing or accidental loss, alteration or destruction, or that they will indeed be intact and confidential at all times.


5. Unsubscribing and Reviewing Removing your Personal Information

You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails,or by sending us email on the contact below.

Upon request Akrobat will provide you with information about whether we hold any of your personal information. If you provide us with your personal information, you have the following rights with respect to that information:

  • To review the user information that you have supplied to us
  • To request that we correct any errors, outdated information, or omissions in user information that you have supplied to us
  • To request that your user information not be used to contact you
  • To request that your user information be removed from any solicitation list that we use
  • To request that your user information be deleted from our records
  • To opt out of being solicited by Akrobat or third parties
To exercise any of these rights, please contact us at info@akrobat.com or by mail to Akrobat, d.o.o., Crmosnjice 5b, 8000 Novo mesto, Slovenia, Attn: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us.

We aim to respond to any legitimate request within a month of its receipt but it may take us longer if your request is particularly complex or you have made several requests. If that is the case, we shall let you know and keep you updated of the action we have taken.
Last Modified: June 1, 2018

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